Terms & Conditions

Terms & Conditions

Our Minimum Order Amount is US$250.00

Lead Times, Shipping Costs and a selection of Payment Methods will be sent to you by e-mail after you complete the Checkout process. Please note that at this stage there is NO OBLIGATION for you to proceed with the order. If you do wish to proceed with the order you simply need to e-mail us confirming your acceptance.

Our policy on refunds is that we offer 100% refund on products if returned to us in new condition within 2 weeks of delivery. Cost of all shipping and any re-import duties will be deducted.

Please contact us for an authorisation number before returning items.

We rarely get returns and if a customer is dissatisfied for any reason it is of great concern to us.

If customers are unhappy with any product we normally replace the item for free rather than go through the process of refunds.

If, after accepting an order, you decide to cancel before delivery please note that there is a cancellation fee of 50% of the invoice total.

Distributor prices - we can discount for large scale distributors (container loads) - exact discount depends on which product and quantity of each. Please contact us directly for details.

We do not pay taxes (import duty) at the country of destination, any taxes are payable by the importer.

If you have any questions about our company or any of our products, please don't hesitate to contact us.

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